FAQ — Frequently Asked Questions

PROTECTDENT is a professional supplier of CE-certified infection control barriers and protective sleeves for dental equipment. We have manufactured medical-grade products for dental clinics in Poland since 2010, and now supply clinics across Europe. Our mission is to ensure cross-infection protection in dental practices through innovative, reliable, and eco-friendly solutions.

We offer: (1) CE certified products meeting EU medical device standards, (2) 1000+ dental clinics trust us, (3) Fast 2-5 day delivery, (4) Eco-friendly oxy-biodegradable options, (5) Competitive bulk pricing, (6) 24/7 professional support in 23 languages.

Yes, all PROTECTDENT products are CE certified and meet strict EU medical device standards (93/42/EEC). Our products are tested and proven effective against HIV, HBV, HCV and other bloodborne pathogens. We maintain full documentation and traceability for regulatory compliance.

Our products comply with: EN ISO 11135 (sterilization by ethylene oxide), EN ISO 11137 (sterilization by irradiation), EN ISO 13485 (medical device quality management), ISO 14855-1 (biodegradability testing), and EU MDR 2017/745. All products are latex-free and hypoallergenic.

We ship to 25 European Union countries, including: Germany, France, Spain, Italy, Netherlands, Poland, Czech Republic, Sweden, Austria, Belgium, Greece, Hungary, Ireland, Portugal, Romania, and many others. We deliver within the European Union only.

We offer fast delivery: Standard shipping (2-3 business days), Express shipping (1 business day available in selected regions), and free shipping once the order passes the threshold for your delivery country, which starts at €250. Most European orders arrive within 2-5 working days. Tracking information provided with every order.

Yes! We provide volume discounts for larger orders: 10-49 units (5% discount), 50-99 units (10% discount), 100-499 units (15% discount), 500+ units (custom pricing). Contact our sales team for wholesale pricing and customized solutions.

We manufacture complete range: X-Ray Sensor Sleeves (digital/phosphor plate compatible), Bite Block Sleeves (comfort grip), Curing Light Sleeves (heat resistant), Handpiece Sleeves (for turbines/scalers), Intraoral Camera Sleeves, Mirror Sleeves, and custom solutions. All available in standard and biodegradable options.

Yes, we offer multiple eco-friendly options: (1) Oxy-biodegradable sleeves that break down 60-80% faster than conventional plastics, (2) 100% recyclable paper packaging, (3) Carbon-neutral shipping available, (4) ISO 14855-1 certified biodegradable products. We are committed to reducing environmental impact.

All PROTECTDENT products are shipped in 100% recyclable kraft paper boxes. We use eco-friendly packing materials including recycled paper padding and biodegradable starch peanuts. No plastic packaging is used. All materials are fully recyclable in standard municipal recycling programs.

We offer 14-day money-back guarantee on all products. If you are not satisfied with quality, protection level, or fit, simply contact us within 14 days for full refund or replacement. Products must be unopened in original packaging. No questions asked return process.

Yes, we provide 24/7 professional support via email, phone, and live chat. Our team can assist with: product selection, bulk ordering, custom specifications, integration into dental practice workflows, training for staff, and troubleshooting. Support available in 23 languages.

Each product batch includes: Official CE mark, Batch tracking number on packaging, Lot number visible, Unique serial code (available with authentication), Valid expiration date. You can verify authenticity by contacting our compliance team with batch number. All products include certificate of conformity.

PROTECTDENT products have a standard shelf life of 3 years from manufacturing date when stored in cool, dry conditions (15-25°C, 45-60% humidity). The expiration date is printed on every box. Products maintain full protective properties throughout shelf life. Extended shelf life available upon request.

Yes! We have partnership programs for dental distributors, wholesalers, and retailers. Benefits include: Wholesale pricing, Marketing support, Dedicated account manager, Custom branding options, Training programs, Priority support. Contact partnerships@protectdent.eu for details.