FAQ — Frequently Asked Questions

PROTECTDENT is a professional supplier of CE-marked infection control sleeves and covers for dental equipment. We have manufactured products for dental clinics in Poland since 2010, and now supply clinics across Europe. Our mission is to help dental practices reduce the risk of cross-contamination with reliable single-use sleeves.

We offer: (1) CE marked medical devices under Regulation (EU) 2017/745, (2) 1000+ dental clinics trust us, (3) Fast 2-5 day delivery, (4) 100% recyclable paper packaging, (5) Competitive bulk pricing, (6) Professional support in 23 languages, Monday to Friday, 09:00–17:00 CET.

Yes. PROTECTDENT products are CE marked medical devices under Regulation (EU) 2017/745. MEDINN TEC Sp. z o.o. is the legal manufacturer. We maintain documentation and traceability for regulatory compliance.

Our sleeves are CE marked medical devices under Regulation (EU) 2017/745. The standards listed in the manufacturer's EU declaration of conformity include EN ISO 14971 (risk management), EN ISO 15223-1 (symbols for labelling), EN ISO 20417 (information supplied by the manufacturer), EN ISO 10993 (biological evaluation) and ISO 13485:2016 (quality management).

We ship to 25 European Union countries, including: Germany, France, Spain, Italy, Netherlands, Poland, Czech Republic, Sweden, Austria, Belgium, Greece, Hungary, Ireland, Portugal, Romania, and many others. We deliver within the European Union only.

We offer fast delivery: Standard shipping (2-3 business days), Express shipping (1 business day available in selected regions), and free shipping on orders from €150. Most European orders arrive within 2-5 working days. Tracking information provided with every order.

Yes! Volume pricing is available for larger orders. Contact our sales team for wholesale pricing and customized solutions.

We manufacture complete range: X-Ray Sensor Sleeves (digital/phosphor plate compatible), Bite Block Sleeves (comfort grip), Curing Light Sleeves (heat resistant), Handpiece Sleeves (for turbines/scalers), Intraoral Camera Sleeves, Mirror Sleeves, and custom solutions.

Our outer packaging is 100% recyclable paper. The sleeves themselves are single-use and made of plastic film.

PROTECTDENT products are packed in 100% recyclable paper boxes. The sleeves inside are single-use plastic film.

We offer 14-day money-back guarantee on all products. If you are not satisfied with quality, protection level, or fit, simply contact us within 14 days for full refund or replacement. Products must be unopened in original packaging. No questions asked return process.

Yes, we provide professional support via email, phone, and live chat, Monday to Friday, 09:00–17:00 CET. Our team can assist with: product selection, bulk ordering, custom specifications, integration into dental practice workflows, training for staff, and troubleshooting. Support available in 23 languages.

Each product batch includes: Official CE mark, Batch tracking number on packaging, Lot number visible, Unique serial code (available with authentication), Valid expiration date. You can verify authenticity by contacting our compliance team with batch number.

PROTECTDENT products have a standard shelf life of 3 years from manufacturing date when stored in cool, dry conditions (15-25°C, 45-60% humidity). The expiration date is printed on every box. Products maintain full protective properties throughout shelf life. Extended shelf life available upon request.

Yes! We have partnership programs for dental distributors, wholesalers, and retailers. Benefits include: Wholesale pricing, Marketing support, Dedicated account manager, Custom branding options, Training programs, Priority support. Contact partnerships@protectdent.eu for details.